The Napkin, The Melon and The Monkey by Barbara Burke
Olivia works in a call center and has to deal with abuse from unhappy people every day. One day, she had enough and lashed out. Now she is terrified that she has just cost herself her job.
When she talks to Isabel about her ordeal, she receives the following advice:
SODA (Stop. Observe. Decide. Act)—a sure-fire formula for remaining calm in any situation
Unplugging—a centuries-old practice to reduce anxiety and promote creativity
Aha!s—22 practical insights that become the framework for living a happy life
I have worked in customer service and I know from experience that it is not always easy. I have felt Olivia's frustration and I have had my share of blow ups. I found this to be an insightful book that can help when dealing with someone who frustrates you, in-laws, siblings, co-workers, etc.
Hay House, Inc.
One of my readers will receive a copy of this book
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The book will be mailed out by the sponsor
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Disclosure: I was provided with a copy of this book so that I could write an honest review. If you purchase a book using my Amazon or Barnes and Noble link, I will receive a small portion of the purchase price.